I have frequently lamented that my little community bank was raided by US Bank. I have never been in the midst of such a cluster. They changed all account numbers and offered a discount for check orders placed before September 15th. So, I ordered checks for my business accounts. The first set of checks was sent to an address from which I moved in December 2004 — of course they had the wrong address on them. The bank reordered the checks and this time they arrived with the same color checks for both accounts and the incorrect account name on one of them. So the bank reordered checks. This time they arrived with the incorrect zip code on them. So the bank reordered checks and they were correct. In the meantime, however, the check printing company debited my account for the full price (no discount). Then I received a bill for two discounted orders of checks with a late fee charged. I went to the bank with all the stuff and pointed out my account had already been charged. So the Bank contacted the check printer and to straighten it out, the check printer debited both accounts for a check order each. So, more than a week ago I went back to the bank and showed the bank officer that they owed me for the original debit. Thursday, I called the bank and asked if my account had been credited. The bank could not figure out if they would be credited by the check printer or if my account would be credited directly. I called back on Friday and was told it would be 7 to 10 business days before I was credited. I pointed out it had been that long since I asked for the credit. Bank officer said, but we just found out they will credit you directly so it’s 7 to 10 days from today.
Meanwhile, my ATM card on my personal account was declined — what the heck? I check my account on line and there was plenty of money to cover the $68 I was trying to debit. I tried the card again and it was declined again. So, I called the bank which reset my PIN. Today I performed the reset and took out some money to pay my house helper. I looked at the receipt and today, suddenly my personal ATM card is tied to one of my business accounts. There is no one to call on Saturday, but Monday, I will be at the bank when it opens and I’m not going to be nice anymore.
I really suggest you not do business with US Bank.